In today’s competitive eCommerce market, collecting accurate customer information during checkout is critical for smooth order fulfillment. Our client, operating an international Shopify store, faced a major challenge with the default checkout system.
Shopify’s standard checkout page collects only basic details such as name, email, phone number, address, and postal code. However, in some countries, such as the Gulf countries and European countries, additional delivery information is required to ensure accurate shipping.
This case study explains how we implemented a custom location based checkout solution in Shopify to solve the issue.
The client required extra customer information during checkout, including:
For customers from Dubai (UAE), detailed address information is essential. But for customers from India, the standard Shopify checkout fields were sufficient. The client needed a location-based dynamic checkout system.
We developed a Shopify Custom Checkout UI Extension that dynamically displays additional fields based on the customer’s shipping country.
If the customer selects UAE (Dubai) → Additional fields automatically appear. If the customer selects India → Default Shopify checkout remains unchanged. This ensures the checkout experience is smooth and relevant for each location.
For UAE customers, we added:
The collected custom data is:
No third-party workaround. Fully integrated with Shopify’s checkout system.
We used Shopify Checkout Extensibility features to:
This solution is scalable and can support additional countries in the future.
After implementing the custom checkout solution:
The client now has a location-aware Shopify checkout system that adapts automatically based on customer geography.
If your business operates in multiple countries, relying only on Shopify’s default checkout may not be enough. Custom Shopify checkout development helps you:
If you need:
We can help you build a scalable and optimized checkout experience tailored to your business needs.
Contact us today to upgrade your Shopify checkout Customization for better conversions and smarter fulfillment.