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Zoho Desk licence · paid to Zoho
Billed annually. A free edition is available for up to 3 agents.
From ₹420/agent/month
- Express, Standard, Professional and Enterprise editions
- Local taxes extra
- Confirm current pricing with Zoho
Zoho Certified Partner · Chennai · Worldwide
Zoho Desk Implementation, live in 4 weeks
Amwhiz is a Zoho Certified Partner in Chennai. We turn Zoho Desk into your support helpdesk: email, WhatsApp, chat, phone and social in one queue, with SLAs, routing and a knowledge base, linked to Zoho CRM.
- 100% on-time delivery
- Fixed quote upfront
- No sales pitch
- Weeks typical go-live
- 4
- On-time delivery
- 100%
- Pre-built macros
- 15+
- Canned reply templates
- 25+
What is Zoho Desk implementation?
It's the work of turning Zoho Desk into your support helpdesk. We set up a branded help centre, connect every channel your customers use, and add SLAs, routing rules, macros and a knowledge base. Then we link it to Zoho CRM and train your agents.
Free · No sales pitch
- Every channel lands in one ticket queue
- SLAs with alerts before a breach, escalation at breach
- Tickets routed to the right team automatically
- A knowledge base so customers can help themselves
- Agents see each customer's full Zoho CRM history
Everything included
A complete helpdesk, plus 15+ pre-built macros and 25+ canned reply templates. Plan and SLA design within 3 days.
Branded help centre
Your own help portal on your domain, with SSL, your logo and your colours.
Every channel in one place
Email, WhatsApp, chat, web forms, phone and social all arrive as tickets.
SLAs and escalations
Response and resolution targets by priority, with alerts before a breach.
Routing and automation
Tickets reach the right team by keyword, sender, product or channel, shared evenly.
Knowledge base
15 starter articles, a review workflow and reader feedback.
Zoho CRM link and CSAT
Full customer history for agents, and a short survey after every resolved ticket.
Live in 4 simple weeks
You approve each stage before the next one starts. Extra brands, departments or channels take 6 weeks at most. Kickoff once you approve.
- 01WEEK 1
Help centre & channels
Branded help centre, departments, agents, and every channel connected.
- 02WEEK 2
SLAs & automation
SLA targets, routing rules, macros and canned replies.
- 03WEEK 3
Knowledge base & CRM
Starter articles, the Zoho CRM link and CSAT surveys.
- 04WEEK 4
Train & go live
Team training and go-live, then a week of daily checks and a day-30 review.
Connects to the tools you already use
↙ Zoho says 360+ apps work with Zoho Desk. If a tool has an API, we can build a custom integration too. Custom APIs welcome. ↘
How much does it cost?
There are two separate costs: your Zoho Desk licences and our one-time setup fee.
Amwhiz setup · one-time
Agreed before any work starts. It depends on:
Fixed quote
- Number of agents, departments and brands
- Channels to connect and SLA detail
- Knowledge base size and tools to link
Why support teams choose Amwhiz
- 100%
On-time delivery
The timeline is agreed in week one and shared at every weekly sign-off.
- 40+
Ready-made templates
15+ macros and 25+ canned replies, so agents are fast from day one.
- Day 30
Support after go-live
A week of daily checks, a day-30 review, then ongoing help by call or WhatsApp.
Questions, answered
Most projects go live within 4 weeks. With extra brands, departments or channels it takes 6 weeks at most.
Yes. WhatsApp Business connects through the Zoho Desk marketplace, so WhatsApp messages arrive as tickets next to your email, chat and phone requests.
An SLA sets how quickly a ticket gets its first reply and how quickly it is resolved, by priority. Agents are alerted when 80% of the time has passed, and the ticket is escalated at breach.
Yes. Agents see the customer's CRM contact and account details next to every ticket, and ticket activity shows on the CRM timeline.
Yes. We map every field and test the import before go-live. Your old system is retired only after you approve.
Yes. There's a free edition for up to 3 agents, and paid editions start at ₹420 per agent a month on annual billing.
Free consultation
Every support channel in one queue
Tell us which channels customers use, your team size and target response times. A Zoho consultant calls you within 1 business day.