Shopify post-launch support typically costs Rs. 5,000-Rs. 15,000/month for basic bug-fix retainers, and Rs. 20,000-Rs. 80,000/month for ongoing development retainers that include new features and regular updates. Many developers offer a free initial support window (commonly 15-30 days) covering launch-related bugs before moving to a paid retainer. Amwhiz includes an initial support window as part of onboarding after every flat-rate, 7-day build, with clear terms on what happens once that window closes.
Store owners frequently focus entirely on the build and launch phase, then get caught off guard when something breaks two weeks later: an app update conflicts with the theme, a checkout edge case surfaces under real customer traffic, or a new feature request comes up out of nowhere. Post-launch support isn't optional insurance, it's a near-certainty for any active store, and understanding the cost and structure upfront saves you from unpleasant surprises later.
Many developers and agencies include a complimentary support period, typically 15-30 days after launch, covering bugs directly related to the original build. This is standard practice, and it's worth confirming explicitly before signing any agreement.
Cost: Rs. 5,000-Rs. 15,000/month
Covers reactive fixes. Something breaks, you report it, it gets fixed within an agreed response time. Doesn't typically include new feature development or proactive improvements on top.
Cost: Rs. 20,000-Rs. 80,000/month
Includes a set number of hours monthly for both bug fixes and new feature work, theme updates, new sections, app integrations, ongoing conversion optimization. This suits stores in active growth mode that need regular iteration, not just occasional patching.
Cost: Rs. 800-Rs. 3,000/hour
No monthly commitment, you pay only when you need something done. Works fine for stores with infrequent, unpredictable support needs, but it lacks the priority response times a retainer typically guarantees.
Before agreeing to any support arrangement, confirm these details in writing:
The first month after launch is when most real-world issues surface. Actual customer traffic, real payment transactions, and genuine mobile device variety often reveal edge cases that internal testing simply didn't catch. A reasonable expectation is a handful of minor fixes, small display issues, edge-case checkout behavior, content adjustments, during this window. That's normal, not a sign of a poorly built store.
Every flat-rate, 7-day build from Amwhiz includes an initial support window as part of onboarding, covering fixes for issues directly related to the build itself. Beyond that window, ongoing support needs, whether occasional bug fixes or regular feature development, get discussed transparently based on your store's actual usage and growth, instead of defaulting into an unclear or overpriced retainer nobody asked for.
Understanding what typically happens in the weeks right after launch helps set realistic expectations. Days 1-7: real customer traffic surfaces the first round of minor issues, an image not rendering correctly on a specific device, a shipping rule edge case for an unusual address format. Days 8-20: as more customers move through checkout, subtler issues emerge, a discount code interaction bug, a mobile menu quirk on an older device. Days 21-30: issues typically taper off quite a bit as the initial wave of edge cases gets addressed, and the conversation shifts from bug fixes toward optimization and new feature requests. This pattern is normal for any freshly launched store, not a sign of a poorly executed build, and it's exactly why a defined initial support window matters in the first place.
As your included support period approaches its end, have a specific conversation about what comes next. What's your actual expected volume of future requests, occasional small fixes versus regular ongoing feature work, and does a bug-fix retainer or a development retainer better match that pattern? Getting this sorted before the free window closes avoids a gap where an urgent issue comes up with no support arrangement yet in place to handle it.
An initial window (commonly 15-30 days) is standard, but ongoing support beyond that is typically a separate arrangement. Always confirm this explicitly before signing anything.
For basic bug-fix coverage, Rs. 5,000-Rs. 15,000/month is typical. Stores wanting regular new feature development should budget higher, in the Rs. 20,000-Rs. 80,000/month range.
Most developers will still quote hourly work for urgent fixes, but response time isn't guaranteed without a retainer or SLA in place, which is exactly the risk of skipping this conversation upfront.
Yes, ongoing support and development retainers are available and scoped based on your store's specific needs after the included initial onboarding support window.
Yes. Real customer traffic and device variety reveal edge cases that no amount of internal testing fully anticipates. A defined support window exists specifically to handle this normal pattern.
A bug-fix retainer covers reactive fixes to existing functionality only, while a development retainer includes hours for new features and proactive improvements alongside those fixes.
A store isn't done the day it goes live, it needs a clear plan for what happens next. Amwhiz builds your store at a flat rate in 7 days, with a genuine support window included and transparent options beyond it. Reach out to get the full picture before you launch.