Cancellation Policy for Amwhiz Media Private Limited

Welcome to Amwhiz.

 

Last updated: 16 June 2026

Effective date: 16 June 2026

At Amwhiz Media Private Limited (“Amwhiz”, “we”, “our”, or “us”), we understand that business requirements and purchasing decisions may change over time. This Cancellation Policy explains how cancellation requests are handled for subscriptions, marketplace purchases, and services purchased through the Amwhiz platform.

This policy is intended to provide clarity on cancellation timelines, access periods, applicable charges, and customer responsibilities.

By purchasing or subscribing to services through Amwhiz, you agree to this Cancellation Policy together with our Terms and Conditions and Refund Policy.

1. How to Submit a Cancellation Request

If you wish to cancel a subscription, service, or marketplace purchase purchased through Amwhiz, you must submit a cancellation request through email.

To request cancellation, please contact:

Email: sales@amwhiz.com

To help us process your request efficiently, include:

• Order ID or invoice number

• Name of the purchased product or service

• Registered email address

• Date of purchase

• Reason for cancellation

• Any supporting details if applicable

Incomplete requests may require additional verification before cancellation can be completed.

2. Cancellation Processing Timeline

Once a valid cancellation request is received, our team will review and process the request within forty-eight (48) business hours.

Processing confirmation may be sent to the email address associated with your purchase.

Processing time may vary where additional information or account verification is required.

Submitting a request does not automatically confirm cancellation until written confirmation has been provided by Amwhiz.

3. Subscription Cancellation

If you cancel an active subscription, your access to the subscribed service will generally continue until the end of the current billing period.

After the billing cycle ends:

• Your subscription will not automatically renew

• Future recurring billing will stop

• Access to subscription benefits may end

• Previously generated data may remain subject to platform retention policies

Cancellation does not automatically entitle you to a refund unless eligibility requirements under the Refund Policy are satisfied.

4. Charges and Billing

Any fees, usage charges, implementation costs, service hours, subscription charges, or expenses incurred before the cancellation request was submitted remain payable and are generally non-refundable.

Examples may include:

• Completed service work

• Setup and onboarding charges

• Consumed subscription periods

• Third-party platform costs

• Transaction and processing charges

Outstanding balances must be settled according to applicable payment terms.

5. Marketplace Products and Digital Deliverables

Cancellation of marketplace purchases may not be available after delivery, activation, download, installation, or access has been completed.

Digital products already accessed may instead be evaluated under the applicable Refund Policy.

Where technically possible and permitted, cancellation requests submitted before fulfilment may qualify for review.

6. Service Engagement Cancellation

For professional services including implementation, development, consulting, onboarding, migration, or integration projects, cancellation terms may vary depending on the agreed Order, proposal, or Statement of Work.

Where applicable:

• Completed milestones remain billable

• Advance payments may be adjusted based on completed work

• Project schedules may be closed upon cancellation

• Third-party commitments may continue to apply

Project-specific agreements take precedence where different cancellation conditions exist.

7. Exceptions and Limitations

Amwhiz reserves the right to decline cancellation requests where:

• Services have already been fully delivered

• Contractual obligations require continued billing

• Required information is not provided

• The request violates applicable agreements

• Fraudulent or abusive activity is detected

Any approved exception will be handled at our reasonable discretion and subject to applicable laws.

8. Contact Us

If you have questions about this Cancellation Policy or need assistance with a cancellation request, please contact us.

Amwhiz Media Private Limited
Greeta Towers, 99, OMR, Industrial Estate,
Perungudi, Chennai, Tamil Nadu 600096, India

Email: sales@amwhiz.com
Response Time: 3–5 business days