Smarter Customer Support with Breeze Customer Agent in HubSpot

Overview

Easier Discovery and Risk Free Onboarding

Getting started with the Breeze Customer Agent is now simpler and more accessible. Teams can explore its capabilities without any immediate commitment. With four weeks of free access, eligible users can test the agent using real support traffic without consuming credits. This allows teams to evaluate performance, understand impact, and build confidence before fully adopting the solution.

Deploy with Confidence

One of the biggest concerns with automation is losing control over customer interactions. These updates ensure you can fully customize how the agent behaves before going live.

• Agent Guidelines : You can define how the agent communicates with customers, including tone, style, and specific phrases. Whether your brand voice is formal or conversational, the agent can reflect it accurately.

• Channel Specific Behavior: Support channels like email and chat require different communication styles. With comprehensive channel settings, you can customize how the agent responds in each channel, ensuring consistency with your support strategy.

• Email Testing Before Launch: Teams can now test real email scenarios before activating the agent. This removes uncertainty and allows fine tuning of responses before customers interact with it.

Smarter Email Handling

Email support has received several intelligent improvements to reduce noise and improve response quality. The agent can now detect automated or irrelevant emails, such as out of office replies or system notifications, and avoid responding to them.

This prevents wasted effort and keeps interactions meaningful. With inline citations, responses include direct references to help articles or past solutions, making it easier for customers to trust and verify the information. Teams can also create email ignore lists to block specific senders like vendors, internal emails, or spam, ensuring the agent focuses only on genuine customer queries.

Flexible Rollout and Control

• Custom Working Hours: You can choose when the agent is active. Some teams use it during nights and weekends, while others run it continuously for full time support coverage.

• Workflow Based Deployment: Using workflows in HubSpot, you can route specific types of tickets to the agent. For example, simple requests like password resets can be automated, while complex issues are handled by human agents.

• Reply Recommendations: For teams that prefer a gradual rollout, the agent can suggest responses instead of sending them automatically. This allows human review while still saving time on drafting replies.

Continuous Improvement with Data Insights

The Breeze Customer Agent is designed to improve over time, and new updates provide better visibility into its performance.

• Improved Answer Quality: The agent now delivers more accurate and well structured responses. It can also pull information from sources like spreadsheets, making it useful for businesses with detailed product catalogs.

• Source Performance Reporting: You can now track which knowledge base articles and resources contribute to successful resolutions. This helps teams identify high performing content and improve areas that are underutilized.

Final Thoughts

The latest updates to the Breeze Customer Agent in HubSpot focus on control, flexibility, and real world usability. From risk free onboarding to advanced customization and performance insights, these improvements make it easier to adopt AI driven support with confidence.

For growing businesses, this means faster responses, reduced workload, and a better customer experience without increasing team size. If your support team is feeling overwhelmed, this is the right time to explore how automation can help you scale efficiently while maintaining quality.